Qg99 believes gaming should be a healthy form of entertainment. We are committed to the wellbeing of every player — because your wellness is our success.
Qg99 is a trusted platform for millions of gaming enthusiasts across Bangladesh. We don't just offer an exciting gaming experience — we make sure every player is gaming consciously and responsibly. Responsible gaming means treating gaming purely as entertainment, not as a source of financial strain or mental distress.
When online gaming starts causing anxiety instead of enjoyment, it's time to set some limits. qg99 is always ready to help you do exactly that. Our platform offers multiple tools and features to help you keep your gaming in check.
Keep in mind — Gaming is entertainment, not an investment. Always play with the possibility of loss in mind, and never bet beyond your means. qg99 wants you to enjoy safe, responsible gaming for the long term.
Key Message: qg99 is more than just a gaming platform — we stand by you to ensure that gaming plays a positive role in your life.
If you answer "Yes" to any of the questions below, consider seeking help:
If more than one answer is "Yes", contact qg99 support immediately.
Qg99 offers multiple powerful features to help you stay in control of your gaming experience
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded — your budget stays completely protected.
Set a maximum duration for each gaming session. Once the limit is reached, qg99 will automatically remind you to take a break.
Your account will automatically be closed once you exceed a set loss amount. This is the most effective way to protect yourself from financial harm.
Pause gaming for a set period — anywhere from 24 hours to 30 days. You won't be able to log in during this time, so you can take a full break.
A feature that lets you close your qg99 account long-term or permanently. Once activated, your account will be inaccessible for the entire specified period.
At regular intervals, qg99 will remind you how long you've been playing and how your wins and losses are adding up — stay informed.
We don't just follow the rules — we stand by you and help build a healthy gaming culture
Age verification is mandatory when registering on qg99. Your account will not be activated without proof of age via a national ID card or birth registration certificate.
Qg99 regularly publishes information and guides on responsible gaming. We want every player to make informed, conscious gaming decisions.
Qg99's system automatically detects unusual gaming patterns. When needed, our team will reach out directly to offer support.
Concerned about a family member's gaming habits? Reach out to qg99's support team — we'll handle your situation with complete confidentiality.
All of qg99's responsible gaming features and support are available in English. Don't miss out on help because of a language barrier.
Gaming addiction is a mental health issue. qg99 helps connect you with professional counselors and provides access to support resources.
When gaming shifts from fun to a problem, certain signs begin to show. Recognizing them early makes it much easier to address.
Financial issuesSpending essential funds on gaming, taking out loans, or selling assets.
Loss of Time ControlPlaying beyond your intended time and feeling unable to stop.
Social WithdrawalWithdrawing from family and friends to focus solely on gaming.
LyingHiding the truth from loved ones about gaming and spending.
Emotional DistressFeeling restless, irritable, or anxious when not playing.
Impact on work or studiesFailing to meet professional or academic responsibilities due to gaming.
Self-exclusion is a feature that allows you to voluntarily remove yourself from qg99 for a set period or permanently. During this time:
Contact qg99 support to submit a self-exclusion request — we'll act on it immediately, no questions asked.
Set a separate budget for gaming — only use what you can afford to lose without it affecting you.
Decide in advance how long you'll play each day and stick to that limit.
Take regular breaks during long gaming sessions — it's good for both your body and your mind.
If something feels wrong, don't wait — reach out to qg99 support or a professional counselor right away.
You are not alone — qg99 and our expert team are always here for you
| Type of Support | Description | Time |
|---|---|---|
| Live Chat | Click the chat icon on the website for instant support | 24/7 |
| Email Support | [email protected] — for detailed complaints or requests | 24–48 Hours |
| Personal Counseling | Contact support to be connected with a gaming addiction specialist | Upon request |
| Self-Exclusion Request | Contact support to temporarily or permanently close your account | Instant |
| Limit Adjustment | Contact support to change your deposit, loss, or session limits | 24 Hours |
Please note: Seeking help is not a sign of weakness — it's a sign of self-awareness. The qg99 team will support you with complete confidentiality.
Click the chat icon at the bottom right of the website. Our English-speaking team is always ready to help.
[email protected] — write to us with a full description of your issue.
Live chat responses are instant; email responses are within 24–48 hours.
Answers to the most frequently asked questions about responsible gaming